How to Order

• All quotes are good for a period not to exceed 30 days unless otherwise noted.
• All verbal quotes must be confirmed in writing by the factory or a Grand Stands representative.
• Custom and large project orders require a 50% deposit with PO. Orders are non cancelable once processed.

• Acknowledgements are emailed back to the orderer
• Discrepancies are noted
• Estimated ship dates and freight estimates are provided
• Orders are generally acknowledged within one work day
• Call (800) 831-2150 with any questions

• Are prepaid and added to customer invoice unless otherwise noted in quotes or acknowledgments from Grand Stands, Inc.
• $25 small order ship fee under $375 Net, over $375 free freight

• California and Pacific Northwest – 3% of List price on 1-4 units, call for quote on 5+
  All other contiguous States – 4% of List price on 1-4 units, call for quote on 5+
  Note: orders of 5 or more units are bulk packaged at GS discretion unless otherwise noted on acknowledgment.

• The choice of freight carrier is at Grand Stands’ discretion unless customer provides their own freight carrier account number.
• No deliveries to post office boxes.
• Common Carriers charge an additional fee for residential, liftgate and inside delivery. These charges will be prepaid and added to the invoice.
• Fees charged by the freight carrier for services such as address corrections, change of address, re-delivery, etc. will be prepaid and added to the invoice.
• Freight is to be inspected at time of delivery. Grand Stands is not responsible for product
• damage which occurs in transit or storage once the recipient signs for packages.

It is the customer’s responsibility to examine all Grand Stands packages/products upon receipt and not sign for packages if:

• Damage is obvious (e.g., crushed box), refuse delivery. Grand Stands will handle the freight claim and replace your order.
• Damage is suspected, you may either refuse the shipment or receive the shipment and note on the bill of lading “possible concealed damage”.
• Grand Stands needs to be informed within 24 hours.

To make returns, please follow these steps:

• Obtain a return authorization number from Grand Stands with reason for return.
• Prepare return by using original packaging and reference RA# on package. Product must be in original condition to qualify for restocking program.
• Original delivery charges are nonrefundable. Customer is responsible for return freight.
• Credit Card convenience fees, if applicable, are deducted from refund.
• Restocking fees on product: 20% if order is returned within 10 days of purchase – 30% if order is returned 10-30 days after purchase. No returns after 30 days.